Contact Us
You can contact our customer service representatives by calling (931) 967-2238 or completing the form below.
Point of Delivery
The Point-of-Delivery (POD) for electric service shall be the weatherhead or other POD, as designated by WUS, on Customer’s premises where electric power is to be delivered. All wiring and equipment beyond the weatherhead or other POD (except by special written agreement), other than the electric meter, shall be provided, installed, owned and maintained by Customer. Customers shall provide adequate right-of-way, as determined by WUS, for an extension of service from WUS’s existing facilities to the POD. WUS shall not be liable for accidents or damages to Customer’s equipment or facilities located beyond the POD.
Customer Wiring Standards
All wiring must conform to local, state, and national standards, including the requirements of the National Electrical Safety Code (NESC), the National Electrical Code (NES) and WUS requirements.
Additional Load
The service connection, transformer, meter, and equipment provided by WUS to Customer has a limited capacity. No addition to the equipment or load connected thereto by Customer bill be allowed except by consent of WUS.
Failure to give notice of additions or changes in electric load, and to obtain WUS’s consent for the same, shall render Customer liable for any damage to any of WUS’s lines, or equipment or interruption of electric services provided by WUS, caused by the additional or changed installation.
Failure to give notice of additions or changes in electric load, and to obtain WUS’s consent for the same, shall render Customer liable for any damage to any of WUS’s lines, or equipment or interruption of electric services provided by WUS, caused by the additional or changed installation.
Interruption or Curtailment of Electrical Service
WUS will use reasonable diligence to provide a regular and uninterrupted supply of electricity. However, availability of electricity to customers may be interrupted or curtailed from time to time.
WUS shall not be liable for any loss of property or life, injury, or property damage resulting from failure to supply electricity, interruption, delay in electric restoration, mechanical failure, single-phasing, voltage irregularity, lightning, fire, labor difficulties, riot, explosion, breakdown, external forces, flood, acts of God, acts of wildlife, acts by agents or employees of WUS constituting negligence, or acts of public enemy.
Because the Customer is in the best position to provide and install special wiring, alternate electric supplies, and/or special devices to protect Customer facilities and equipment, Customer assumes all risk of loss, injury, or damage resulting from such interruptions or curtailments, holding WUS harmless.
WUS shall not be liable for any loss of property or life, injury, or property damage resulting from failure to supply electricity, interruption, delay in electric restoration, mechanical failure, single-phasing, voltage irregularity, lightning, fire, labor difficulties, riot, explosion, breakdown, external forces, flood, acts of God, acts of wildlife, acts by agents or employees of WUS constituting negligence, or acts of public enemy.
Because the Customer is in the best position to provide and install special wiring, alternate electric supplies, and/or special devices to protect Customer facilities and equipment, Customer assumes all risk of loss, injury, or damage resulting from such interruptions or curtailments, holding WUS harmless.
Rates and Service Practice Policies
All retail rate actions initiated by Winchester Utility System shall be communicated to Customers by public statement issued through the local radio, local newspaper, and the utility website in order to reach the majority of customers in the service area.
Service Practice Policies are part of all contracts for receiving service from Winchester Utility System (WUS), and apply to all service received from WUS, whether the service is based on contract, agreement, or signed application.
These Service Practice Policies may be revised, amended, supplemented, or otherwise changed from time to time, without notice. Such changes, when effective, shall have the same force as the present Service Practice Policies.
Service Practice Policies are part of all contracts for receiving service from Winchester Utility System (WUS), and apply to all service received from WUS, whether the service is based on contract, agreement, or signed application.
These Service Practice Policies may be revised, amended, supplemented, or otherwise changed from time to time, without notice. Such changes, when effective, shall have the same force as the present Service Practice Policies.