Complaint  Resolution Process

File a Complaint

In the case of billing disputes or other service issues, the customer is expected to resolve the dispute by notifying and working with Winchester Utility System.

If the dispute is not resolved, Winchester Utility System will provide the customer with information regarding TVA’s Complaint Resolution Process.
Contact Us

TVA Complaint Resolution Process

TVA provides regulatory oversight for your local power company's rates and service practice policies.
If you have an issue or complaint that you have not been able to resolve with your local power company, TVA's Complaint Resolution Process may be able to help. Customers can request information concerning the TVA Complaint Resolution Process at any time.

There are three ways to begin the process:


Contact Us

You can contact our customer service representatives by calling (931) 967-2238 or completing the form below.