Contact Us
You can contact our customer service representatives by calling (931) 967-2238 or completing the form below.
Reconnect Fees
Winchester Utility System strictly enforces the disconnection rules for non-payment. All utility bills must be paid within 10 days from the due date of the current bill. If your bill is not paid within the 10-day grace period, services will be terminated the next morning at 10:00 a.m.
When services are disconnected for non-payment, the reconnection fee (to be paid in addition to the bill amount) is $40 Monday - Friday from 7:00 a.m. - 3:30 p.m.
The fee for after hours reconnects is $100, and can only be paid via cash or check. Credit/debit cards cannot be accepted for after hours reconnects.
To schedule an after hours reconnect, contact the main office and dial 0 to connect to the Winchester Utility System's answering service.
When services are disconnected for non-payment, the reconnection fee (to be paid in addition to the bill amount) is $40 Monday - Friday from 7:00 a.m. - 3:30 p.m.
The fee for after hours reconnects is $100, and can only be paid via cash or check. Credit/debit cards cannot be accepted for after hours reconnects.
To schedule an after hours reconnect, contact the main office and dial 0 to connect to the Winchester Utility System's answering service.
Connection Fee
Initial deposits are required in order to have new service. They are refundable when service is no longer needed and the final bill is paid. In addition to deposits, there is a $20 non-refundable connection fee for each service. For new or transferred service, you must come into our office for application.
Residential Deposits
Each residential customer will have the option to determine their deposits based on the results of a credit history inquiry OR to pay the maximum deposit of $450. Winchester Utility System determines the deposit requirements based on credit history received from Online Utility Exchange. If the customer elects to pay deposits based on their credit history, there is a $6 non-refundable fee required to cover the cost of the credit inquiry.
- Pay deposit based on credit history OR
- Pay maximum deposit amount of $450
Deposit Amounts
Electric
Green
$50.00
Yellow
$150.00
Red
Minimum $250
Maximum $450
Maximum $450
Water
Green
$25.00
Yellow
$50.00
Red
Minimum $100
Commercial Deposits
All commercial and industrial customers must deposit an amount equal to twice the monthly historical usage. If the office/building/business does not have a billing history, then the deposit will be based on similar businesses in the area.
The cash deposit on commercial/industrial customers may be waived if a “Non-Revocable Letter of Credit” is received from a valid commercial bank or institution.
The cash deposit on commercial/industrial customers may be waived if a “Non-Revocable Letter of Credit” is received from a valid commercial bank or institution.
Interest on Deposits
Interest will be credited to an account that has deposits of $100.00 or more. The rate of interest will be based on prevailing money market data, and will be credited annually.