Electric, Water, & Wastewater Services for Winchester
Experiencing an Outage?
Winchester Utility System will attempt to contact customers concerning situations such as possible water leaks, service outages, or general account issues. If a phone number or email address is available, we will attempt to contact you via these methods. Customers can also sign up to receive text alerts.
If you are experiencing a problem with your service, please contact us.
To pay your utility bill online, you will need your account number. It can be found in the upper left-hand portion of your statement. You can pay your bill using a credit or debit card, checking or savings account. We accept Visa, Discover, MasterCard and American Express. All cards will incur a 2.25% fee; the fee for electronic checks is $1.95.
If your services have been disconnected, you will need to come into the main office and make a payment for reconnection. If circumstances prevent you from coming into the main office, you will need to contact a Customer Service Representative at (931) 967-2238.
To pay online with your credit/debit card, go towww.winchesterutilities.com. Always confirm the URL before making your payment, and beware of a website with “doxo” in the URL. This website will charge a fee for using your card. It is not associated with us.
Winchester Utility System will never demand payment be made over the phone. We do NOT request nor accept payments over the phone. We do have an automated phone system that will call to remind you of a past-due bill or make you aware of a possible disconnection of services. Winchester Utility System only does service disconnections during normal business hours.
Setting up Utilities for New Customers
You'll need your lease or purchase agreement and a state or federally issued photo ID to set up an account.
You can view our deposit amounts on our Rates & Fees page. These payments must be made with cash or check.
We cannot guarantee same-day connections after 2 PM. We process next-day connections until 3:45 PM.
Electrical and Residential permits are now available online through self-service or at an issuing agent. You are no longer required to visit the issuing agent in person.
To purchase a permit online, you’ll need to create an account at core.tn.gov. You will use this account to purchase and service permits, including printing your permit and requesting all of your inspections.
To purchase a permit in your account: 1. Select “Apply for a New Type of License, Permit or Registration” 2. Then select “Permits — Electrical and Residential” 3. Choose the application for the permit you wish to purchase 4. Follow the steps to complete the application 5. Submit payment
Introducing Our Customer Portal
All our residential customers with electric services can now use our customer portal. You can access account information to pay your electric bill or view your billing history.
Avoid penalties for late payments! You can set up an automatic bank draft for your utility bill. Simply complete our bank draft authorization form and return it to our main office with a blank voided check.