Winchester Utility System is proud to be THE source for reliable electric, water and wastewater services for Winchester, Tennessee.

Winchester Utility System Wins 2017 State Contest for Best Tasting Water in Tennessee

Winchester Utility System Wins 2017 Reg 6 Contest for Best Tasting Water in Tennessee


Main office located at:Tennessee State

 219 2nd Ave NW

Winchester, TN 37398


Phone: (931) 967-2238     

Fax: (931) 962-4214                                                            $Click here to pay your bill online.


Hours of Operation: Monday-Friday, 7:00 a.m. to 4:00 p.m.


Click here for  **COVID-19 Important Utility Notice**


Contractors click here for instructions concerning online electrical permit process


The 2019 Water Quality Report is available. Click here to review the report


If you are a residential customer who has Electric service with us, you can now access the new Customer Portal.

        Customer Portal Login - click here                  

        Customer Portal login instructions 


*** Online Bill Payment  ***

You will need your utility account number found in the upper left hand portion of your utility statement. You can pay your bill online with credit card or debit card. You will need information from the card, so have the card handy at the time you begin the online payment.  


If your services have been disconnected, you will need to come into the main office and make payment for reconnection. If circumstances prevent you from coming into the main office, you will need to contact Customer Service Representative at (931) 967-2238.


    Click here to pay your bill online. 



Credit cards accepted:  Visa, Discover, MasterCard for payments

**We do not accept American Express -



ALERT:  Beware of Scams!!

       Winchester Utility System will never request payments be made over the

                phone. Winchester Utility System only does disconnects during

                normal business hours 

        Winchester Utility System does not charge any fees for payments made by





Update Account information:

       Winchester Utility System will attempt to contact customers concerning situation such as

             possible water leak, service outage, or general account issues. If a phone number or email address is available, we will attempt to contact via these methods.

Customers can also sign up to receive text alerts.

To update this information, Complete Customer Info Update form and return to the main office


          or you can call in to main office phone (931) 967-2238 to sign up for receiving text messages.

                   Select option 4 (four) from the phone menu and follow the prompts.


Never be late on your utility payment again!

Prevent penalties for late payments and save gas and/or postage

Set up an automatic bank draft

Complete the Bank draft authorization form and return to the main office

along with a blank voided check

Automatic Bank Draft Authorization form


** Customer Online Account Inquiry **

As a customer of Winchester Utility System, you can view your account information online.

        > Have secure online access with reduced risk of identity theft

        > Can review, print, download and save your utility statements anytime

                      (including 12 months history)

        > Environmentally friendly alternative to paper documents.

        > Eliminate the need to store or shred paper documents. 


 For assistance, click here

Online Account Inquiry - click here



Winchester Utility System is continuously striving to provide the best customer service possible. If you wish to provide feedback concerning our service, click on the link to the Customer Feedback form.

Print the form, complete it, and return the form to the main office.

Customer Feedback Form



Add $1 to your monthly bill for Project Help.




811 - Call before you dig.