Experiencing an Outage?

Winchester Utility System will attempt to contact customers concerning situations such as possible water leaks, service outages, or general account issues. If a phone number or email address is available, we will attempt to contact you via these methods. Customers can also sign up to receive text alerts.

If you are experiencing a problem with your service, please contact us.
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Cross Connection Awareness

January is Cross Connection Awareness month for Winchester Utility System. We make every effort to ensure that our customers enjoy a continuous supply of safe drinking water. A cross connection is a link with the public water supply and a possible source of contamination. An example of a cross connection would be a garden hose submerged in a source of contamination such as a swimming pool, car radiator or other liquid. If a water main break should occur while the hose was submerged in a source of contamination, the contaminant would be pulled back into the public water supply. This can be prevented! One simple way to prevent a cross connection is by using an air gap. An air gap can be created by arranging your hose so that the end is at least six inches from the top rim of the container it is being used to fill. The air gap will prevent contaminants from being siphoned into the water supply.

Another method of preventing backflow with a garden hose is using a device known as a vacuum breaker. Vacuum breakers are inexpensive devices that can be screwed onto your outside faucet. These devices will prevent contaminants from being siphoned back into your plumbing and the public water system. More hazardous cross connections may require more sophisticated devices known as backflow preventers.

We appreciate the help of our customers to maintain the quality of our water supply.

For more information on preventing cross connections and protecting our water supply, contact Preston Lindsay at Winchester Utility System at (931) 967-2238 Ext 271. 

2023 Water Quality Report

Winchester Utility System is proud to present to your our annual water quality report. This report covers all testing completed from January 1, 2023 through December 31, 2023.

2023 Consumer Confidence Report

Our Public Utilities Services
 

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We've been providing reliable power to Winchester since 1939.
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We provide safe drinking water to 20,000 people in Winchester.
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Winchester utilites services wastewater

We safely collect, cleanse, and recycle wastewater for customers.
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Pay Your Bill Online

To pay your utility bill online, you will need your account number. It can be found in the upper left-hand portion of your statement. You can pay your bill using a credit or debit card, checking or savings account. We accept Visa, Discover, MasterCard and American Express. All cards will incur a 2.25% fee; the fee for electronic checks is $1.95.


If your services have been disconnected, you will need to come into the main office and make a payment for reconnection. If circumstances prevent you from coming into the main office, you will need to contact a Customer Service Representative at (931) 967-2238.
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Alert! Beware of Scams!

To pay online with your credit/debit card, go to www.winchesterutilities.com. Always confirm the URL before making your payment, and beware of a website with “doxo” in the URL. This website will charge a fee for using your card. It is not associated with us.

Winchester Utility System will never demand payment be made over the phone. We do NOT request nor accept payments over the phone. We do have an automated phone system that will call to remind you of a past-due bill or make you aware of a possible disconnection of services. Winchester Utility System only does service disconnections during normal business hours.
 


Setting up Utilities for New Customers
 

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You'll need your lease or purchase agreement and a state or federally issued photo ID to set up an account.
 
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You can view our deposit amounts on our Rates & Fees page. These payments must be made with cash or check.
 
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We cannot guarantee same-day connections after 2 PM. We process next-day connections until 3:45 PM.
 

Project Help 
 

Add $1 to Your Bill to Help Those in Need
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Contractors
 

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You Can Request Electrical Permits Online!

Electrical and Residential permits are now available online through self-service or at an issuing agent. You are no longer required to visit the issuing agent in person.

To purchase a permit online, you’ll need to create an account at core.tn.gov. You will use this account to purchase and service permits, including printing your permit and requesting all of your inspections.

To purchase a permit in your account:
1. Select “Apply for a New Type of License, Permit or Registration”
2. Then select “Permits — Electrical and Residential”
3. Choose the application for the permit you wish to purchase
4. Follow the steps to complete the application
5. Submit payment


Introducing Our Customer Portal
 

 
All our residential customers with electric services can now use our customer portal. You can access account information to pay your electric bill or view your billing history. 
 
  • Online bill pay
  • Account billing history
  • Energy usage data & cost data
  • Receive important alerts and notifications
  • Set up Autopay
Customer Portal
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Never be Late on Your Bill Again


Avoid penalties for late payments! You can set up an automatic bank draft for your utility bill. Simply complete our bank draft authorization form and return it to our main office with a blank voided check.
 
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Contact Us

You can contact our customer service representatives by calling (931) 967-2238 or completing the form below.